Category: General

  • How to manage your bandwidth — for social

    pebbles ajrI’ve long been a believer in the rocks, gravel, sand analogy popularized by Steven Covey when it comes to task management. You have to make sure you get the big rocks in — that presentation due Wednesday, that project plan review for Friday — before you are pecked to death by ducks, a.k.a. email. It’s easy for small tasks to prevent focus, so be aggressive about putting holds in your calendar for the big ones.

    Reading The Mistake Busy People Make a few months back was a similar turning point for me. The article urges a shift in focus: manage your bandwidth, not your time. And it caused me to reflect — calendar apps I’ve seen allow us to book only the hours something take to complete, but not assign a level of cognitive effort. That additional lens would make a lot of sense: a meeting on concept design for a new product eats up significantly more mental bandwidth than a standing budget meeting. There are ways to color code, but it would be amazing to have a heuristic feature that could learn and assign bandwidth consumed during different kinds of work activities. As a result, you could manage your calendar more effectively.

    Where does time spent filtering, listening, and publishing social media fit into all this? The concern I hear from most executives contemplating personal social media stems from legitimate fears about where social media activity can fit into an already overcommitted calendar. I’ve written before about my own time management hacks for social. This article about bandwidth has prompted a few new thoughts:

    • Social can fuel some of your low-bandwidth research consumption. Remember the trades? With smart filtering in place, you can use social to get a terrifically well-informed stream of ideas about your industry. This is a great activity to sandwich in between high-bandwidth events.
    • Social has both high- and low- bandwidth activities. Interaction is high bandwidth, but bursty — no one ever gets angry (except this guy) if you drop the thread in a Twitter conversation. Re-sharing is low bandwidth — it’s finding two-three interesting pieces (I do this after dinner) and teeing them up for the next day.
    • Social provides opportunities for listening, engagement, and content syndication. In any kind of senior role, you’re creating good content. That content may be mired in a PowerPoint or an email chain, but social provides a way to share those ideas (low-bandwidth), and benefit from feedback of a broader forum (high-bandwidth).

    No one can help you with the only-24-hours-in-a-day problem. Factoring for bandwidth as well as time can help you prioritize and balance your efforts — and enable you to add meaningful social media to the mix.

     Photo credit: fragment.fi

  • Friday 5 — 11.15.2013

    Friday 5 — 11.15.2013

    1. snapchatSo, lots of talk this week about Snapchat turning down a 3B acquisition offer from Facebook. Was this a shrewd move, or an example of millennial entitlement run amok? Facebook’s 2012 purchase of Instagram for 1B is starting to look like it was a pretty good deal for a company concerned about its waning teen audience. And Google snapping up YouTube for 1.65B in stock back in 2006 now seems like a steal.
    2. Where are those teens who are eluding Facebook? A lot of them are immersed in messaging apps like What’s App or Kik. The line between messaging and more traditional social is starting to blur as messaging apps add features like gaming and music. Also unclear: Will these services grow on their own, or be snapped up by the tech giants?
    3. Wondering how much effort to put into optimizing your news site for social? 30% of U.S. adults get news on Facebook. And people who get news through social networking sites are more likely to get their news on mobile, underscoring the mobile mandate for publishers.
    4. Dropbox announces 200M users and a total revamp of its platform for the relaunch of Dropbox for Business. Which they should totally just call “Dropbox for Business that You Can Admit to Using” because it’s already pervasive in the enterprise in a clunkier and less secure version.
    5. How much does employee co-location matter when you’re building a company? According to Automattic’s recent 1B valuation, not a whole heck of a lot. The money quote from Matt Mullenweg: “if you give people autonomy to execute on something meaningful, and bias the environment to moving quickly, amazing things can happen.”

    Weekend fun: Want to see something cool, even if it makes you (OK, me) regret your own slacker parenting? Check out Dinovember.

    Every Friday, find five, highly subjective links about compelling technologies, emerging trends, and interesting ideas that affect how we live and work digitally.

  • Digital strategy, content, and cake

    What do you get when you bring together 400 folks interested in digital strategy for content and community in higher education — and add cake? ConfabEDU offered a heady mix of ideas and energy for innovative content approaches in the digital/social/mobile world.

    Superb keynotes from Kristina Halvorson, Dan Roam, and Karen McGrane were interspersed with terrific sessions from thoughtful practitioners. My own keynote focused on the blurred lines and messiness inherent to content creation in this new environment — slides below:

  • Friday 5 — 11.08.2013

    Friday 5 — 11.08.2013

    smartphone growth

    1. Benedict Evans says mobile is eating the world, and I am inclined to believe him. Slide 7 (above) highlights remarkable smartphone growth juxtaposed against PC flatline.
    2. The news has been all TWTR all the time this week, with a few well-timed research reports and a Storify integration adding to the IPO hype. Yesterday, Twitter users Patrick Stewart, a 9-year-old girl who sold lemonade to end child slavery, and a representative from the Boston Police Department all took the podium to ring the opening bell. Perhaps overpriced at the end of the day, the media mood couldn’t have been more different from that of the Facebook IPO back in May 2012.
    3. “I need help with …” pre-fills the search box on the public launch of Google Helpouts. The service provides free and paid real-time video assistance if you’re trying to master anything from Caribbean cooking to Adobe InDesign. As video consumption surges across myriad handheld and tablet screens, the time may be right for how-to videos.
    4. I was late to the party on The Skimm, and started reading it only this summer. Warning: once you’re addicted to the 5:59 am snappy daily email of what’s going on in the world, it’s hard to stop. This week The Skimm received $1M in funding to grow their user base.
    5. More on the funding front: Newsle, the service that alerts you when your friends make the headlines, closed 1.8M in a Series A. Founded by two Harvard undergrads, the service personalizes the news for you by serving up headlines for your address book and social media contacts.

    Weekend fun: I bet you were wondering if you could watch two Harvard professors sing the names of all the Chinese dynasties to the tune of Frère Jaques. Well, sure you can.

    Every Friday, find five, highly subjective links about compelling technologies, emerging trends, and interesting ideas that affect how we live and work digitally.

  • It’s not online banking — it’s banking!

    It’s not online banking — it’s banking!

    Continuous and miraculous advances in the digital sphere — cloud computing! big data! the internet of things! — lead us to have a high bar for digital experiences. So it’s particularly surprising when there are mainstream services out there, in this case a retail bank, that seem to have missed the memo on the integration of the internet into their core business.

    Recently I was looking for information about how to report a missing debit card (since found, thankfully). Late one evening I logged onto my bank’s website, through which we manage all our family’s banking transactions. I went to the FAQ to look for something like “lost/stolen debit card” and found all this:

    online banking

    I scrolled through the FAQ, which continues for pages, before realizing why I couldn’t find what I was looking for. All the questions pertained to online banking, i.e., how to use this website instead of actual banking questions. When I finally called the support line listed on the website, the person I reached could answer only questions related to online banking. All the help text and call center staff training were geared to questions like “which browser can I use?” or “how can I to export statements to Microsoft Money?” (a software package discontinued in 2009). To resolve any issues related to actual banking, like a misplaced debit card, I would need to go to a branch or call a different telephone number that the “online banking” person dutifully read off to me.

    Many of us live and work in an internet echo chamber, where we’ve been trained to view the internet as a set of capabilities that can enhance and extend traditional businesses, or create entirely new ones. Reading this FAQ was a stark reminder that [tweetable]there are still whole industries out there with a 1996 mindset[/tweetable], where digital is a discrete channel positioned as a segregated use case rather than a realization of the core business.

    Despite the many “flying car” advances we see, there are still lagging businesses in desperate need of internet integration. The dramatic juxtaposition brought to mind this tweet:

     

  • Friday 5 — 11.01.2013

    Friday 5 — 11.01.2013

    1. Has a Chinese language photo app become the first one to achieve global popularity? This app allows you to snap a selfie and then modify as a cartoon character. Its meteoric rise has prompted some skepticism — can an app with instructions only in Chinese be so popular in Australia, US, and Canada, or are the numbers somehow being gamed?
    2. Healthcare.gov remained in the news this week, with more fingerpointing and testy hearings. This article argues for the US government’s developing a “digital core” of in-house expertise with more direct control over resources and deliverables.
    3. Pew reports that both image creators and curators are on the rise, at 54% and 47% of internet users respectively. 18% of cell phone owners have Instagram, and 9% have Snapchat — the latter speaking to this hunger for just-in-time but oh-God-not-forever content.
    4. More on this visual web: Pinterest late last week signed a deal with Getty. Pinterest licenses the images, and Getty hands over the metadata. Seems like a smart win for both, and not the last deal we’ll see where clean, searchable metadata about visual assets is core to the value.
    5. Many would kill to have a review from Michiko Kakutani that concludes the author “tells this story of disruptive innovation with authority and verve, and lots of well-informed reporting.”  If you’re interested in entrepreneurship, leadership, and the internet, run don’t walk to, well, the device in your hand an order it. Amazon is the most innovative and algorithmically-optimized internet company that people rarely talk about, and The Everything Store is about to change that.

    Weekend fun: Recovering from the World Series and Halloween, and just a few things left before you get to the weekend? Perhaps you can relate to this mouse’s struggles

    Every Friday, find five, highly subjective links about compelling technologies, emerging trends, and interesting ideas that affect how we live and work digitally.

  • Grokking Google+

    It’s hard to grok Google+. On the one hand, since January 2013 Google+ user numbers have made it the undisputed second largest social network. In a similar vein, Mashable just published a breathless Google+ for beginners how-to that calls it “an intriguing network for all users.”

    social media referrals by network

    On the other hand, web traffic referrals from Google+ are down. Way down, if this recent Shareaholic report is anywhere near accurate. And web traffic sent is a good indicator of the volume of content that users are actively sharing on Google+. Image-rich social sites like Facebook and Pinterest are leading the pack.

    The Google+ user experience make it seem more like a loosely-tied set of features than a cohesive network or service. Sometimes this lack of clarity evokes privacy concerns. The Google+ personalization of www.google.com on your birthday is one relatively benign example. The brand you’ve come to think of as your private search tool is surfacing your own information in a way that it’s easy to mistake as public to all.

    birthday doodle

    More disconcertingly, Google+ seems to automatically display birthdays of Google+ “friends” through the Android browser. The experience below led a colleague to ask, “How did you buy screen space on my phone?”

    Android screenshot

    Perhaps it’s more useful to think of Google+ not as a Facebook or Twitter competitor, but as something entirely different. Charles Arthur in the Guardian described Google+ as the Matrix, “an invisible overlay between you and the web, which watches what you’re doing and logs it and stores that away for future reference.” Sure, there are some compelling social network features, like Hangouts. But in the end, you’re serving up your data in return for getting a suite of services like email and search, and only an occasional, visible glitch will remind you of the Matrix. Given the deep embedding of Google service in many of our lives, it’s a tough tradeoff to walk away from.

  • Friday 5 — 10.25.2013

    Friday 5 — 10.25.2013

    1. For a number of years instinct and analytics have been telling us that photos are effective in social posts. That hypothesis seems validated by this week’s confirmation of Facebook and Pinterest domination of web referrals, with the former putting heavy emphasis on images in the newsfeed and the latter a nexus for image curation.
    2. In an entirely related vote of confidence for the visual web, Pinterest has raised another $225 million. Pinterest is developing a global strategy, with more than a dozen country managers slated to be hired this year.
    3. LinkedIn is going long on the mobile use case, rolling out a new iPad app and the compelling LinkedIn intro email feature. LinkedIn intro aims to provide color and context to your mobile email by surfacing relevant LinkedIn info about the sender.
    4. Facebook is home to the accidental news consumer — most users come for other reasons, but many end up seeing the news. An important finding is that younger people who are far less intentional about going to news outlets are consuming news via the social network.
    5. Wikipedia remains an invaluable news source — but how is it developing and replenishing its stable of editors? Unlike the rest of the web, which has become more global and female content creators, Wikipedia’s skew toward technical, Western, and male-dominated subject matter has persisted. Does this limited pool ensure Wikipedia’s decline?

    Weekend fun: Eight million people have already watched this toddler in his Halloween costume, but in case you’d like some inspiration for your own …

    Every Friday, find five, highly subjective links about compelling technologies, emerging trends, and interesting ideas that affect how we live and work digitally.

  • Tale of a social media meme

    It is a truth universally acknowledged that a person in possession of a social media account will eventually have a regrettable public post. Certainly, that’s the assumption of 59% of teen social media users who have deleted or edited something they posted in the past. Adults are not immune to social media remorse: 74% of 18-34 year olds claim to have removed social media posts for fear of career detriment. Privacy settings may mitigate the risk, but don’t eradicate it entirely.

    In the spirit of the Roving Typist’s I Am An Object of Internet Ridicule, Ask Me Anything, I offer up a personal story of a Facebook post gone viral.

    Nearly a year ago, my then-18-year-old son went on a three-month backpacking trip with NOLS. Upon his return to Wyoming, he shared this unfortunate selfie of his newly hirsute self on Facebook:

    beard reddit

    I couldn’t resist commenting, “Shave, or we’re changing the locks. Love, Mom.” A friend of his quickly shared both the photo and the exchange to Reddit. Sure, the names were lightly redacted, but the profile photo matches mine on Twitter. Within a couple of hours, an enterprising Harvard College junior — let’s call him Zach, because that’s his name — posted this:

    beard tweet

    So, less than a day for a theoretically private comment to travel from Facebook to Reddit to Twitter. I posted quickly on Reddit to implore the Redditors with pitchforks not to show up at the door, and assumed it would be an amusing anecdote about social media and the futility of privacy settings for a couple of weeks.

    unconditional loveTen months later, it’s a minor meme that wouldn’t die. Cheezburger. Fark. Failbook. Runt of the Web. New captions emerge: “Positive Family Interaction,” “On Facebook, Sometimes You Win and Sometimes You Lose,” or, my personal favorite, “A Mom’s Unconditional Love.” The beard meme surfaces often enough that in the past month it’s surfaced at a staff meeting and a nonprofit event in D.C.

    So, what lessons can we learn from all this? Like the recent New York Times article on mugshot extortion and editorial on revenge porn, it’s a vivid reminder that images uploaded in any context can persist on the web, and take on nefarious or amusing lives of their own. Secondly, nothing you post to a social network is truly private whatever your settings, so always presume a scenario where your post turns up on your boss’ desk. And finally, parenting is all about compromise:

    goatee

     

  • Friday 5 — 10.18.2013

    Friday 5 — 10.18.2013

    1. ngram social network wildcardGoogle Ngram Viewer allows you to search and plot words appearing in books from 1800-2008 — and has just rolled out some new features. The new wildcard feature allows you to find which words appear alongside others. Above, I’ve plotted which noun appears most frequently after “social network.” From about 1990 on, the answer is “analysis” as mapping social connections becomes more an established internet-era discipline.
    2. Facebook announced that teens 13-17 will have the ability to share posts publicly, as they do on platforms like Twitter. Unlike Twitter, Facebook has a real names policy that may result in more real world consequences for teens.
    3. Lots of high stakes digital project failures in the media this week, from the heavily covered healthcare.gov to the buggy first release of the college admissions Common App. These projects are complex, with data and system integration challenges, multiple stakeholders, and large, public constituencies.
    4. When do Americans use mobile apps? News app usage peaks around 7am, while entertainment and games get big at 9 pm. And it turns out we’re surprisingly heavy consumers of mobile apps throughout the weekend.
    5. As the world goes mobile, so does YouTube. Mobile on Youtube is now 40% of all video views from 25%  in 2012 and 6% in 2011. Starting in November, an upcoming YouTube mobile release will allow users to save and watch videos offline.

    Weekend fun: Conquer your acrophobia and bring Peg Man down to Earth by playing Map Dive.

    Every Friday, find five, highly subjective links about compelling technologies, emerging trends, and interesting ideas that affect how we live and work digitally.